The Legal Stuff!
If you are a consumer, you have a legal right to cancel a Contract during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your Citizen’s Advice Bureau or Trading Standards Office.
However this cancellation right does not apply in the case of a Contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract is formed. Your deadline for cancelling the Contract is set out below:
End of the cancellation period:
The end date is the end of 14 days after the day on which you receive the Product.
For example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email our Customer Services team at [email protected]
If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN…).
If you cancel your Contract we will:
a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted for resale.
b) refund, where the full order is returned, any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 working days at one cost but you choose to have the Product delivered within 1-2 working days at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;
c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
i. if you have received your Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see below;
ii. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
If you have returned the Products to us under this clause because they are faulty or mis-described, we will examine the Product as quickly as possible. If the non-compliant nature of the Product is confirmed by us, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us (upon production of an applicable receipt).
We will refund you using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. L’Oréal may withhold reimbursement until L’Oréal has received the Products back or you have supplied evidence of having sent back the Products, whichever is earliest.
If a Product has been delivered to you before you decide to cancel your Contract:
a) then you must return it to us without undue delay (and in the meanwhile retain possession of the Products and take reasonable care of them) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must send it back accompanied with the returns note, to the below address.
Internet Returns
Root Minerals
71-75 Shelton Street
Covent Garden
WC2H 9JQ
If you fail to return any Product the direct cost of recovery of that shall be borne by you. You shall assume all reasonable risks linked to the return of Product(s).
b) Unless the Product is faulty or not as described (in this case see below), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that these costs should not exceed £10 (ten pounds sterling) if sent by special delivery from within the United Kingdom. Root Minerals does not accept returns with delivery charges due.
Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in the General Conditions of Sale. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
The right of cancellation can only be exercised by you, the purchaser of the Product, and not by a third party.
However this cancellation right does not apply in the case of a Contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract is formed. Your deadline for cancelling the Contract is set out below:
End of the cancellation period:
The end date is the end of 14 days after the day on which you receive the Product.
For example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email our Customer Services team at [email protected]
If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN…).
If you cancel your Contract we will:
a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted for resale.
b) refund, where the full order is returned, any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 working days at one cost but you choose to have the Product delivered within 1-2 working days at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;
c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
i. if you have received your Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us see below;
ii. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
If you have returned the Products to us under this clause because they are faulty or mis-described, we will examine the Product as quickly as possible. If the non-compliant nature of the Product is confirmed by us, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us (upon production of an applicable receipt).
We will refund you using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. L’Oréal may withhold reimbursement until L’Oréal has received the Products back or you have supplied evidence of having sent back the Products, whichever is earliest.
If a Product has been delivered to you before you decide to cancel your Contract:
a) then you must return it to us without undue delay (and in the meanwhile retain possession of the Products and take reasonable care of them) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You must send it back accompanied with the returns note, to the below address.
Internet Returns
Root Minerals
71-75 Shelton Street
Covent Garden
WC2H 9JQ
If you fail to return any Product the direct cost of recovery of that shall be borne by you. You shall assume all reasonable risks linked to the return of Product(s).
b) Unless the Product is faulty or not as described (in this case see below), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that these costs should not exceed £10 (ten pounds sterling) if sent by special delivery from within the United Kingdom. Root Minerals does not accept returns with delivery charges due.
Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in the General Conditions of Sale. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
The right of cancellation can only be exercised by you, the purchaser of the Product, and not by a third party.
The Products Root Minerals offers for sale on the Website are intended for your personal use only, and not in any connection with any trading activity you may undertake. In this respect, you should note that your order must not exceed a total of £500. Additionally, within any 30 day period you may order a maximum of five (5) products that have the same product code. If your order exceeds either of these limits Root Minerals may not accept it.
The Products Root Minerals offers for sale are those listed on the Website, on the date you consult the Website, within the limit of available stock and subject to these Terms.
The images of the Products on our Website are for illustrative purposes only.
While every effort is made to ensure that the shade of the Root Minerals products for which photos are displayed on www.rootminerals.com is an accurate representation of the original products, variations may occur, in particular due to technical limitations in reproducing colour using information technology. The images that illustrate the Products do not fall within the scope of the Contract and we will not be held liable for errors or inaccuracies in photographs or graphics.
The packaging of the Products may vary from that shown on images on our Website.
Product Availability:
Products are offered subject to availability. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Website, we will not process your order.
If you have already paid for the Product, we will refund you the full amount of the product as soon as possible. If none of the items ordered are available we will also refund any delivery costs charged as soon as possible.
No substitute product will be sent to replace the unavailable product.
Root Minerals may not be held liable if products are out of stock or unavailable.
Retention of title and risk:
The Products ordered shall remain the property of Root Minerals until full receipt of the price, including all applicable delivery charges. If there is a payment incident or in the event of incomplete or partial payment, you undertake, at your cost, to return the products received at our first request.
On the effective date of delivery, the risks (in particular of theft or damage) concerning the Products delivered are transferred to you.
Samples and gift packaging
Any samples offered are subject to availability and will only be sent to addresses in the United Kingdom. Any samples provided by Root Minerals for you to try are for your personal use only.
Any gift packaging and gift messages options are subject to availability. You are entirely responsible and liable for any personal gift card message sent with any of the products. Root Minerals shall not be responsible for any content on message that you send through the Website.
You agree not to send personal gift card messages with content that is threatening, embarrassing, abusive, harassing, obscene, hateful or otherwise inappropriate.
The Products Root Minerals offers for sale are those listed on the Website, on the date you consult the Website, within the limit of available stock and subject to these Terms.
The images of the Products on our Website are for illustrative purposes only.
While every effort is made to ensure that the shade of the Root Minerals products for which photos are displayed on www.rootminerals.com is an accurate representation of the original products, variations may occur, in particular due to technical limitations in reproducing colour using information technology. The images that illustrate the Products do not fall within the scope of the Contract and we will not be held liable for errors or inaccuracies in photographs or graphics.
The packaging of the Products may vary from that shown on images on our Website.
Product Availability:
Products are offered subject to availability. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Website, we will not process your order.
If you have already paid for the Product, we will refund you the full amount of the product as soon as possible. If none of the items ordered are available we will also refund any delivery costs charged as soon as possible.
No substitute product will be sent to replace the unavailable product.
Root Minerals may not be held liable if products are out of stock or unavailable.
Retention of title and risk:
The Products ordered shall remain the property of Root Minerals until full receipt of the price, including all applicable delivery charges. If there is a payment incident or in the event of incomplete or partial payment, you undertake, at your cost, to return the products received at our first request.
On the effective date of delivery, the risks (in particular of theft or damage) concerning the Products delivered are transferred to you.
Samples and gift packaging
Any samples offered are subject to availability and will only be sent to addresses in the United Kingdom. Any samples provided by Root Minerals for you to try are for your personal use only.
Any gift packaging and gift messages options are subject to availability. You are entirely responsible and liable for any personal gift card message sent with any of the products. Root Minerals shall not be responsible for any content on message that you send through the Website.
You agree not to send personal gift card messages with content that is threatening, embarrassing, abusive, harassing, obscene, hateful or otherwise inappropriate.
Orders are dispatched by the carrier nominated by Root Minerals. The estimated delivery date will be included in the Dispatch Confirmation sent to you. The estimated delivery times set out in the table below are from the date on which you place your order. Please note that the delivery time quoted is an estimate only.
Estimated Delivery:
Delivery Option*** Estimated Delivery Time
Standard Delivery 3-5 working days*
Express Delivery Next working day*†
Saturday Delivery Saturday after you place your order**†
* If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will take an extra working day.
** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.
*** Delivery costs will be displayed on the checkout page of the Website.
SHIPPING EXCLUSIONS: UNFORTUNATELY WE DO NOT SHIP ORDERS TO THE REPUBLIC OF IRELAND, CHANNEL ISLANDS OR ISLE OF MAN, INTERNATIONAL OR EUROPE. ONLY MAINLAND UK. ORDERS FOR WHICH A P.O BOX DELIVERY ADDRESS HAS BEEN CHOSEN CANNOT BE PROCESSED AND DELIVERIES WILL NOT BE MADE TO THESE ADDRESSES.
The Products ordered by you will be delivered to the address stated by you on the order form. You undertake to supply the exact address of your permanent address when placing your order for the Products.
If no one is available to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery by email [email protected] or call 07926776333.
Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
You own the Products once we have received payment in full, including all applicable delivery charges.
Delivery problems:
Root Minerals will not be liable or responsible if your delivery is affected by an Event Outside Our Control, including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform the Root Minerals customer service department as soon as possible, by contacting us via email or getting in touch by the form at the bottom of this page. Root Minerals shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.
Orders should in any event be delivered at the latest thirty (30) days after the day on which you receive a Dispatch Confirmation email from us.
Upon receipt of Products ordered, you must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the form presented to you when the parcel is delivered and must be notified to the Root Minerals customer service department by using the Contact Us form at the bottom of this page, specifying which product does not match the order.
If we miss the estimated delivery time for any products then you may cancel your order immediately if any of the following apply:
a) we have refused to deliver the products;
b) delivery within the estimated time was essential (taking into account all the relevant circumstances); and
c) you communicated this to us before we accepted your order.
9.8. If we miss the estimated delivery time for any products and you do not wish to cancel your order immediately, you can give us a new time for delivery, which must be reasonable, and you can cancel your order if we do not meet the new time.
9.9. If you do choose to cancel your order for late delivery, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this, subject to inclusion of an applicable returns delivery receipt. After you cancel your Order we will refund any sums you have paid to us for the cancelled products and their delivery.
Estimated Delivery:
Delivery Option*** Estimated Delivery Time
Standard Delivery 3-5 working days*
Express Delivery Next working day*†
Saturday Delivery Saturday after you place your order**†
* If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will take an extra working day.
** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.
*** Delivery costs will be displayed on the checkout page of the Website.
SHIPPING EXCLUSIONS: UNFORTUNATELY WE DO NOT SHIP ORDERS TO THE REPUBLIC OF IRELAND, CHANNEL ISLANDS OR ISLE OF MAN, INTERNATIONAL OR EUROPE. ONLY MAINLAND UK. ORDERS FOR WHICH A P.O BOX DELIVERY ADDRESS HAS BEEN CHOSEN CANNOT BE PROCESSED AND DELIVERIES WILL NOT BE MADE TO THESE ADDRESSES.
The Products ordered by you will be delivered to the address stated by you on the order form. You undertake to supply the exact address of your permanent address when placing your order for the Products.
If no one is available to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery by email [email protected] or call 07926776333.
Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
You own the Products once we have received payment in full, including all applicable delivery charges.
Delivery problems:
Root Minerals will not be liable or responsible if your delivery is affected by an Event Outside Our Control, including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform the Root Minerals customer service department as soon as possible, by contacting us via email or getting in touch by the form at the bottom of this page. Root Minerals shall then contact its chosen carrier in order to initiate an enquiry. Enquiries may take some time.
Orders should in any event be delivered at the latest thirty (30) days after the day on which you receive a Dispatch Confirmation email from us.
Upon receipt of Products ordered, you must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by you on the form presented to you when the parcel is delivered and must be notified to the Root Minerals customer service department by using the Contact Us form at the bottom of this page, specifying which product does not match the order.
If we miss the estimated delivery time for any products then you may cancel your order immediately if any of the following apply:
a) we have refused to deliver the products;
b) delivery within the estimated time was essential (taking into account all the relevant circumstances); and
c) you communicated this to us before we accepted your order.
9.8. If we miss the estimated delivery time for any products and you do not wish to cancel your order immediately, you can give us a new time for delivery, which must be reasonable, and you can cancel your order if we do not meet the new time.
9.9. If you do choose to cancel your order for late delivery, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this, subject to inclusion of an applicable returns delivery receipt. After you cancel your Order we will refund any sums you have paid to us for the cancelled products and their delivery.
We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or you obligations under these Terms to another person if we agree in writing.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. If one or more stipulations of these Terms is deemed invalid or declared invalid pursuant to a law, regulation or following a definitive decision by a court having jurisdiction, the other stipulations shall retain their full force and scope.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms and the Dispatch Confirmation sent to you together form a contractual whole and constitute the entirety of the contractual relations between us.
In the event of a contradiction between these documents, these Terms shall prevail.
These Terms and the contractual relations between Root Minerals and you shall be governed by the laws of England and Wales. This means a contract for the purchase of products through the website and any dispute or claim arising out of or in connection with it will be governed by English law. The parties agree that the courts of England and Wales will have exclusive jurisdiction.
This page (together with our Privacy Policy and Website Terms and Conditions tells you information about us and the legal terms and conditions (the “Terms” or “General Conditions of Sale”) on which we sell any of the cosmetics and perfumes products from the United Kingdom (“Products”) listed on our Root Minerals (UK) website (the “Website”).
These Terms will apply to any contract between us for the online sale of products to you on our Website (“Contract”) to the exclusion of all other documents. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.
You should print a copy of these Terms or save them to your computer for future reference.
Root Minerals may update these General Conditions of Sale from time to time and every time you order products from Root Minerals, please check these terms to ensure you understand the terms which will apply at that time which will apply to the contract between us.
These Terms and any Contract between us are only in the English language.
The Website enables Root Minerals to place the products on sale to visitors of the Website (hereinafter the " “you” or “your”).
All orders for Products offered on the Website imply the consultation and express acceptance of these General Conditions of Sale, without said acceptance being contingent on you providing a hand-written signature. In accordance with the provisions of Regulations 9 and 11 of The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom, the recording and validation of the order form, as specified in Clause 6 (“Placing an Order”) below, constitutes the placing of an order between us for the purchase of the ordered Products.
You may only transfer your rights or you obligations under these Terms to another person if we agree in writing.
This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. If one or more stipulations of these Terms is deemed invalid or declared invalid pursuant to a law, regulation or following a definitive decision by a court having jurisdiction, the other stipulations shall retain their full force and scope.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms and the Dispatch Confirmation sent to you together form a contractual whole and constitute the entirety of the contractual relations between us.
In the event of a contradiction between these documents, these Terms shall prevail.
These Terms and the contractual relations between Root Minerals and you shall be governed by the laws of England and Wales. This means a contract for the purchase of products through the website and any dispute or claim arising out of or in connection with it will be governed by English law. The parties agree that the courts of England and Wales will have exclusive jurisdiction.
This page (together with our Privacy Policy and Website Terms and Conditions tells you information about us and the legal terms and conditions (the “Terms” or “General Conditions of Sale”) on which we sell any of the cosmetics and perfumes products from the United Kingdom (“Products”) listed on our Root Minerals (UK) website (the “Website”).
These Terms will apply to any contract between us for the online sale of products to you on our Website (“Contract”) to the exclusion of all other documents. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Website.
You should print a copy of these Terms or save them to your computer for future reference.
Root Minerals may update these General Conditions of Sale from time to time and every time you order products from Root Minerals, please check these terms to ensure you understand the terms which will apply at that time which will apply to the contract between us.
These Terms and any Contract between us are only in the English language.
The Website enables Root Minerals to place the products on sale to visitors of the Website (hereinafter the " “you” or “your”).
All orders for Products offered on the Website imply the consultation and express acceptance of these General Conditions of Sale, without said acceptance being contingent on you providing a hand-written signature. In accordance with the provisions of Regulations 9 and 11 of The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom, the recording and validation of the order form, as specified in Clause 6 (“Placing an Order”) below, constitutes the placing of an order between us for the purchase of the ordered Products.